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Pawsitive Match

The fine print

Terms of service

Plain-English draft | Last updated: May 2026 | Legal review required before going live with real user data

Who these terms apply to

These Terms of Service govern your use of the Pawsitive Match platform (the "Platform"), operated by Luan Child (ABN pending), Gold Coast, QLD, Australia.

By using the Platform — whether as an adopter looking for a dog or as a rescue organisation listing dogs — you agree to these terms. If you don't agree, please don't use the Platform.

Contact: pawsitivematchgc@gmail.com

What Pawsitive Match is (and isn't)

Pawsitive Match is a matchmaking platform. We help connect people who want to adopt a dog with rescue organisations that have dogs looking for homes. We do not:

  • Own, breed, or sell dogs
  • Hold dogs on your behalf
  • Guarantee any adoption outcome
  • Act as an agent or intermediary in any sale or transfer of an animal
  • Verify the accuracy of rescue organisations' dog profiles beyond checking that accounts are registered

All adoption decisions, home visits, adoption agreements, and animal welfare obligations remain between the adopter and the rescue organisation. We are the matchmaker — the relationship is yours.

Adopters — your obligations

Be honest. The quiz works only if you answer honestly. Misrepresenting your living situation, experience level, or household to get a higher match score is counterproductive and potentially harmful to the dog.

No false enquiries. Don't send enquiries unless you are genuinely interested in the dog. Rescue organisations are mostly volunteers — their time is valuable.

Follow the rescue's process. Once you connect with a rescue, their adoption process, fees, and requirements apply. Pawsitive Match has no role in that process.

You are 18 or older. The Platform is for adults. If you are under 18, a parent or guardian must agree to these terms on your behalf.

Rescue organisations — your obligations

Accurate listings. Dog profiles must be accurate and up to date. Listing a dog as available when it has been adopted, listing false temperament information, or misleading adopters in any way is a breach of these terms and may result in account suspension.

Timely responses. We recommend responding to adoption enquiries within 5 business days. Chronic non-response may result in reduced visibility in match results.

Animal welfare compliance. You are responsible for ensuring your rescue operations comply with Queensland (and applicable state) animal welfare legislation, including the Animal Care and Protection Act 2001 (Qld) or the equivalent in your state. Pawsitive Match cannot and does not verify compliance, but we reserve the right to remove any rescue group found to be operating outside these standards.

Accurate pricing. If you advertise adoption fees to adopters via the Platform, those fees must match what you charge. We do not set adoption fees — that is between you and the adopter.

One account per organisation. Each rescue group may maintain one organisation account. Multi-user access is available on the Rescue Plus tier.

Rescue subscriptions — billing and cancellation

Free tier: No payment required. Available indefinitely unless the Platform's pricing structure changes, in which case affected accounts will receive 60 days' notice.

Rescue Pro ($29/month or $290/year) and Rescue Plus ($79/month or $790/year): Billed via Stripe. By subscribing, you authorise us to charge your payment method on the billing cycle you select (monthly or annual).

Cancellation: You may cancel at any time via your account settings or by emailing pawsitivematchgc@gmail.com. Cancellation takes effect at the end of the current billing period. We do not offer prorated refunds for partial periods unless there has been a technical fault on our end.

Refunds: If you are charged in error or experience a significant platform failure that prevented you from using a paid feature for more than 7 consecutive days in a billing period, contact us and we'll issue a prorated credit or refund at our discretion.

Price changes: We will give 60 days' notice of any price increase. Your subscription rate is locked until your next renewal following the notice period.

Intellectual property

Your content: Dog profiles, descriptions, and photos you upload remain yours. By uploading them, you grant Pawsitive Match a non-exclusive, royalty-free licence to display them on the Platform for the purpose of facilitating adoptions. We will not use your content in advertising or sell it to third parties.

Our content: The Platform's design, code, matching algorithm, brand, and supporting documentation are owned by Luan Child / Pawsitive Match. You may not copy, resell, or reverse-engineer any part of the Platform.

Prohibited conduct

You must not:

  • Use the Platform to facilitate any commercial transaction other than legitimate pet adoption (no breeders, no pet shops, no animal sales)
  • Scrape, harvest, or systematically extract data from the Platform
  • Attempt to gain unauthorised access to other users' accounts
  • Upload content that is false, defamatory, or violates any person's privacy
  • Use the Platform to harass, threaten, or discriminate against any person
  • Attempt to manipulate match results or rescue placement rankings

Violation of any of the above may result in immediate account suspension without refund.

Limitation of liability

Pawsitive Match is provided on an "as is" basis. To the maximum extent permitted by Australian law:

  • We make no warranties about the accuracy of match results or dog profiles
  • We are not liable for any adoption outcome, including an adoption breakdown or a returned dog
  • We are not liable for any indirect, incidental, or consequential loss arising from your use of the Platform
  • Our total liability to you in any 12-month period is capped at the amount you paid us in subscriptions during that period

Nothing in this clause excludes liability for fraud, personal injury caused by our negligence, or any other liability that cannot be excluded under the Australian Consumer Law.

Disputes

Rescue–adopter disputes: Any dispute between an adopter and a rescue organisation is between those two parties. Pawsitive Match has no role in resolving it, though we take reports of misconduct seriously and may act on them under our conduct provisions above.

Disputes with Pawsitive Match: If you have a dispute with us, email pawsitivematchgc@gmail.com first. We will try to resolve it informally within 14 days. If we can't, the dispute is subject to the laws of Queensland, Australia, and the non-exclusive jurisdiction of Queensland courts.

Changes to these terms

We will notify registered rescue groups by email at least 30 days before making material changes to these terms. Continued use of the Platform after the effective date constitutes acceptance.

Contact

Luan Child — Pawsitive Match
pawsitivematchgc@gmail.com
Gold Coast, QLD, Australia

This is a plain-English draft. It is not legal advice. Have a qualified Australian solicitor review this before you accept real user sign-ups or subscription payments.